隨著IT建設(shè)的不斷深入和完善，計(jì)算機(jī)硬、軟件系統(tǒng)的運(yùn)行維護(hù)已經(jīng)成為了各行各業(yè)各單位領(lǐng)導(dǎo)和信息服務(wù)部門(mén)普遍關(guān)注和不堪重負(fù)的問(wèn)題，據(jù)統(tǒng)計(jì)，IT運(yùn)維服務(wù)占到IT部門(mén)工作量的80%左右。

IT運(yùn)維管理是干什么的？IT運(yùn)維管理包括哪幾個(gè)方面的管理內(nèi)容？-數(shù)字化轉(zhuǎn)型網(wǎng)

那么，IT運(yùn)維管理包括哪幾個(gè)方面的管理內(nèi)容？

IT運(yùn)維管理主要包括八個(gè)方面的管理內(nèi)容：

IT運(yùn)維管理的第一個(gè)管理內(nèi)容：設(shè)備管理

設(shè)備管理對(duì)網(wǎng)絡(luò)設(shè)備、服務(wù)器設(shè)備、操作系統(tǒng)運(yùn)行狀況進(jìn)行監(jiān)控和管理;

IT運(yùn)維管理的第二個(gè)管理內(nèi)容：應(yīng)用服務(wù)

IT運(yùn)維管理的第二個(gè)管理內(nèi)容應(yīng)用服務(wù)對(duì)各種應(yīng)用支持軟件如數(shù)據(jù)庫(kù)、中間件、群件以及各種通用或特定服 務(wù)的監(jiān)控管理,如郵件系統(tǒng)、DNS、Web 等的監(jiān)控與管理;

IT運(yùn)維管理的第三個(gè)管理內(nèi)容：數(shù)據(jù)存儲(chǔ)

IT運(yùn)維管理的第三個(gè)管理內(nèi)容數(shù)據(jù)存儲(chǔ)對(duì)系統(tǒng)和業(yè)務(wù)數(shù)據(jù)進(jìn)行統(tǒng)一存儲(chǔ)、備份和恢復(fù);

IT運(yùn)維管理的第四個(gè)管理內(nèi)容：業(yè)務(wù)

包含對(duì)企業(yè)自身核、心業(yè)務(wù)系統(tǒng)運(yùn)行情況的監(jiān)控與管理，對(duì)于業(yè)務(wù)的管理，主要關(guān)注該業(yè)務(wù)系統(tǒng)的 CSF（關(guān)鍵成功因素 Critical Success FaCTOrs）和KPI（關(guān)鍵績(jī)效指 標(biāo)Key Performance Indicators）;

IT運(yùn)維管理的第五個(gè)管理內(nèi)容：目錄內(nèi)容

IT運(yùn)維管理的第五個(gè)管理內(nèi)容目錄內(nèi)容主要對(duì)于企業(yè)需要統(tǒng)一發(fā)布或因人定制的內(nèi)容管理和對(duì)公共信息的管理;

IT運(yùn)維管理的第六個(gè)管理內(nèi)容：資源資產(chǎn)

管理企業(yè)中各 IT 系統(tǒng)的資源資產(chǎn)情況,這些資源資產(chǎn)可以是物理存在 的,也可以是邏輯存在的,并能夠與企業(yè)的財(cái)務(wù)部門(mén)進(jìn)行數(shù)據(jù)交互;

IT運(yùn)維管理的第七個(gè)管理內(nèi)容：信息安全

信息安全管理主要依據(jù)的國(guó)際標(biāo)準(zhǔn)是 ISO17799,該標(biāo)準(zhǔn)涵蓋了信 息安全管理的十大控制方面,36 個(gè)控制目標(biāo)和 127 種控制方式,如企業(yè)安全組織方式、資產(chǎn) 分類(lèi)與控制、人員安全、物理與環(huán)境安全、通信與運(yùn)營(yíng)安全、訪(fǎng)問(wèn)控制、業(yè)務(wù)連續(xù)性管理等;

IT運(yùn)維管理的第八個(gè)管理內(nèi)容：日常工作

IT運(yùn)維管理的第八個(gè)管理內(nèi)容的日常工作部分主要用于規(guī)范和明確運(yùn)維人員的崗位職責(zé)和工作安排、提供績(jī) 效考核量化依據(jù)、提供解決經(jīng)驗(yàn)與知識(shí)的積累與共享手段。

在CXO UNION（CXO聯(lián)盟）的行業(yè)社群里，就有不少企業(yè)在應(yīng)用IT運(yùn)維管理系統(tǒng)，例如九州通醫(yī)藥集團(tuán)、日照鋼鐵集團(tuán)、上海銀行、河北新華聯(lián)合冶金集團(tuán)、美團(tuán)點(diǎn)評(píng)、卓爾、長(zhǎng)城汽車(chē)、中國(guó)信達(dá)資產(chǎn)管理、弘陽(yáng)集團(tuán)、北京建工集團(tuán)、萬(wàn)達(dá)集團(tuán)、江鈴汽車(chē)集團(tuán)、前海人壽保險(xiǎn)、新奧投資等企業(yè)，它們的創(chuàng)始人、董事長(zhǎng)、VP等高層管理人員，IT總監(jiān)、財(cái)務(wù)總監(jiān)、人力資源（人資）總監(jiān)、供應(yīng)鏈總監(jiān)、智能制造總監(jiān)等中高層管理人群；以及CIO、CDO、CTO、CFO、CMO等CXO人群，對(duì)于IT運(yùn)維管理系統(tǒng)功能也有所了解，同時(shí)，他們也會(huì)在CXO UNION（CXO聯(lián)盟）的行業(yè)社群里一起交流實(shí)施IT運(yùn)維管理系統(tǒng)時(shí)出現(xiàn)的問(wèn)題。CXO UNION（CXO聯(lián)盟）在這里也歡迎更多志同道合的朋友一起來(lái)探討對(duì)于ERP的理解！

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翻譯：

What is IT operations management? What are the management contents of IT operation and maintenance management?

With the continuous deepening and improvement of IT construction, the operation and maintenance of computer hardware and software systems has become a problem of general concern and overwhelming burden for leaders of units and information service departments in all walks of life. According to statistics, IT operation and maintenance services account for about 80% of the workload of IT departments.

So, which aspects of IT operation and maintenance management are included?

IT operation and maintenance management mainly includes eight aspects of management content:

The first management content of IT operation and maintenance management: device management

Device management Monitors and manages network devices, server devices, and operating system health.

The second management content of IT operations management: application services

The second management content of IT operation and maintenance management is the monitoring and management of various application support software, such as databases, middleware, groupware, and various general or specific services, such as mail system, DNS, Web, etc.

The third management content of IT operation and maintenance management: data storage

The third management content of IT operation and maintenance management is data storage for unified storage, backup, and recovery of system and service data.

The fourth management content of IT operation and maintenance management: business

It includes monitoring and management of the operation of the core and core business systems of the enterprise. For business management, it mainly focuses on the CSF (Critical Success Factors) and KPI (Key Performance Indicators) of the business system.

The fifth management content of IT operation and maintenance management: directory content

The fifth management content directory of IT operation and maintenance management is mainly for the management of the content that enterprises need to uniformly publish or customize and the management of public information;

The sixth management content of IT operation and maintenance management: resource assets

Manage the resource assets of each IT system in the enterprise, which can be physical or logical, and can interact with the financial department of the enterprise;

The seventh management content of IT operation and maintenance management: information security

The main international standard for information security management is ISO17799, which covers the ten control aspects of information security management,36 control objectives and 127 control methods, such as enterprise security organization and assets Classification and control, personnel security, physical and environmental security, communications and operations security, access control, business continuity management, etc.;

The eighth management content of IT operations management: daily work

The daily work part of the eighth management content of IT operation and maintenance management is mainly used to standardize and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide quantitative basis for performance assessment, and provide means to accumulate and share experience and knowledge.